Shipping and Returns Policy

Shipping Terms:

  1. We ship to all regions within the United Arab Emirates.

  2. Orders are processed within 2-3 business days and delivered within 5-7 business days.

  3. Shipping costs are fixed and will be added at the checkout.

  4. We offer free shipping for orders exceeding a certain amount.

Returns Policy:

  1. You can return the product within 14 days from the date of receipt, provided that it is in its original condition and unused.

  2. The product must be in its original packaging with all accessories and documents included.

  3. The customer bears the cost of shipping for returns, unless there is an error on our part.

  4. The refund will be processed within 7-10 business days after receiving and inspecting the returned product.

  5. Please contact us at info.ballonat@gmail.com to obtain a return request number and shipping instructions.

Summary:

Understanding the shipping and returns policy is essential for a seamless shopping experience. This document outlines the key aspects of shipping and returns, ensuring clarity and transparency for customers.

Shipping within the United Arab Emirates is available to all regions. Orders are typically processed within a timeframe of 2-3 business days. Following processing, delivery is expected to occur within 5-7 business days. It is important to note that shipping costs are fixed and will be calculated at the checkout stage of the purchasing process. Additionally, free shipping is offered for orders that exceed a specified monetary threshold, providing an incentive for larger purchases.

In terms of returns, customers have a period of 14 days from the date of receipt to initiate a return. To qualify for a return, the product must be in its original condition and unused. This includes retaining the original packaging along with all accessories and documentation that accompanied the product. It is the responsibility of the customer to cover the shipping costs associated with returns, unless the return is due to an error on the part of the merchant.

Once a return is received, the product will undergo an inspection process. Refunds will be processed within 7-10 business days following the completion of this inspection. This timeframe allows for the verification of the product's condition and ensures that all return policies are adhered to.

By adhering to these shipping and returns policies, customers can make informed decisions and enjoy a satisfactory shopping experience. Understanding these terms is crucial for managing expectations regarding delivery times and the return process.