Shipping and Returns Policy

By adhering to these shipping and returns policies, customers can make informed decisions and enjoy a satisfactory shopping experience. Understanding these terms is crucial for managing expectations regarding delivery times and the return process.

Shipping Terms:

  • We ship to all regions within the United Arab Emirates.
  • Orders are processed within 2-3 business days and delivered within 5-7 business days.
  • Shipping costs are fixed and will be added at the checkout.
  • We offer free shipping for orders exceeding a certain amount.

Returns Policy:

  • You can return the product within 14 days from the date of receipt, provided that it is in its original condition and unused.
  • The product must be in its original packaging with all accessories and documents included.
  • The customer bears the cost of shipping for returns, unless there is an error on our part.
  • The refund will be processed within 7-10 business days after receiving and inspecting the returned product.

Know Your Rights:

At Ballonat, we care about your rights as a consumer. We are committed to providing clear and accurate information about our products and policies. You can review your rights below:

  1. Right to Information: You have the right to obtain accurate and transparent information about the products we offer, including specifications, prices, and shipping and return policies.
  2. Right to Return: You have the right to return products in accordance with our returns policy.
  3. Right to Safety: We ensure the protection of your personal data and guarantee it will not be used for unlawful purposes.
  4. Right to Complain: If you are not satisfied with our services, you have the right to file a complaint, and we will work to resolve it as soon as possible.

Please contact us at info.ballonat@gmail.com or WhatsApp us on +971507151590 to obtain a return request number and shipping instructions.